Delivery and Returns Policy
Delivery
The following standard charges for shipping apply:
| Free | Orders over £50 within UK Mainland (subject to stock availability - sent Standard Recorded Delivery - allow 2-5 days |
| £3.99 | Orders under £50 within UK Mainland sent 1st Class Signed For (subject to stock availability) Allow up to 2-4 Days |
| £5.99 | UK Non-Mainland |
| £8.00 | Special Delivery (next day excluding weekends and Bank Holidays - order before 2pm Mon-Thurs) |
| £15.00 | Orders within the EU |
| £18.00 | Rest of World |
We try to ensure orders are processed the same day as payment is received and dispatched using Royal Mail Recorded Delivery, First or Second Class or Special Delivery (subject to stock availability).
Parcels over 2kg will often be sent via courier.
Please note: These services do require a signature.
Should you have any non-standard delivery requirements do telephone 07912-267591 for advice.
RETURNS AND REFUNDS
Please email us at enquiries@stepnpump.com to obtain an authorisation code. (NO RETURNS WILL BE PROCESSED WITHOUT THIS)
If your purchase is unsuitable Step 'N' PumpⓇ will refund the goods, provided they are returned within 14 days, in exactly the same condition as when you had received it (them).
( unworn, apart from trying on, unwashed, and clean with no fake tan or make up stains, in their original packaging with all the labels attached to the garment.)
All goods returned must be securely packaged and have your full name and authorisation code clearly shown.
Postage costs are non-refundable, except in the case of faulty or wrong items, which should be reported within 7 days by telephone or email, for advice on how to proceed.
We recommend using a tracked delivery service via Royal Mail if possible for returns. Step 'N' PumpⓇ accepts no liability for lost parcels.
We aim to process refunds within 24 hours of receipt of returned goods.
Returns Address
- StepnPump
- LoknStore
- Unit 4 Carousel Way
- Northampton, NN3 9HG
