Delivery and Returns Policy
Delivery
The following standard charges for shipping apply:
| Free | Sent 24 hrs or 48 hrs tracked subject to stock availability and weight 2- 5 days |
| £4.99 | Orders under £70 sent 24 or 48 hrs tracked subject to stock availability . Allow up to 2-4 days |
| £5.99 | UK Non-Mainland |
| £10.00 | Special Delivery (next day excluding weekends and Bank Holidays - order before 2pm Mon - Thurs) |
| £15.00 | Orders within the EU |
| £18.00 | Rest of World |
We try to ensure orders are processed the same day as payment is received and dispatched using Royal Mail 24 or 48 Tracked, First or Second Class or Special Delivery (subject to stock availability).
Parcels over 2kg will often be sent via courier.
Please note: These services do require a signature.
Should you have any non-standard delivery requirements do telephone 07912-267591 for advice.
RETURNS AND REFUNDS
Before returning any item, you must email us at enquiries@stepnpump.com to obtain a Returns Authorisation Code. Returns received without a valid authorisation code may not be processed.
If your purchase is unsuitable, Step 'N' PumpⓇ will refund the cost of the goods provided they are returned within 14 days of receipt and are in their original condition. Items must be:
- Unworn, except for trying on;
- Unwashed and clean;
- Free from makeup, fake tan, perfume, deodorant, or any other marks or odours;
- Returned in their original packaging with all tags and labels attached.
All returned goods must be securely packaged and clearly marked with your full name and Returns Authorisation Code.
Delivery Charges and Refunds
Original delivery charges are non-refundable unless the item is faulty, damaged, or supplied incorrectly.
Where an order qualified for free shipping and the entire order is returned for a refund, Step 'N' PumpⓇ reserves the right to deduct the original outbound delivery cost incurred by us from the refund amount. This applies because the delivery service was provided free of charge at the time of purchase, but the shipping cost has still been incurred by the company.
No deduction will be made where goods are faulty, damaged, or supplied in error.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please notify us within 7 days of receipt by telephone or email. We will provide instructions on how to return the item and will refund any reasonable postage costs incurred.
Returning Your Item
Customers are responsible for arranging and paying for the return of unwanted items. We strongly recommend using a tracked delivery service, such as Royal Mail Tracked, as Step 'N' PumpⓇ cannot accept responsibility for items lost or damaged in transit.
Processing Refunds
Refunds are normally processed within 48 hours of receiving and inspecting the returned goods. Refunds will be made using the original payment method used for the purchase.
RETURNS ADDRESS
Shurgard Reception
Step n Pump
Unit 4 Carousel Way
Riverside Retail Park
Northampton
NN3 9HG
CONTACT US
Telephone: 07912 267591
Email: enquiries@stepnpump.com
